After months of dragging their feet, Samsung issued a product recall of about 2.8 million of their top-load washing machines on November 4, 2016. The issue prompting the recall is that the top of the washing machine can detach from the chassis during a wash cycle, creating a risk of personal injury and property damage from impact. At the time of recall, Samsung had documented 733 incidents of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. There were nine resulting personal injuries including a broken jaw and an injured shoulder. The company had also received hundreds of reports of damage to the machine resulting from excessive vibration.
Samsung has asked top-load washing machine owners to contact them directly for a rebate on a new machine; a refund if the machine was purchased within 30 days of the recall; or in-home repair with warranty extension. Unfortunately for people who purchased these units, Samsung doesn’t appear to be cooperating.
Product Recall Lawsuit Alleges Samsung Not Honoring Product Recall
A product recall lawsuit seeking class action status and filed in the U.S. District Court for the Western District of Oklahoma alleges that the company isn’t following through on the recall. The suit seeks to represent consumers who purchased one of the 34 recalled models between March 2011 and November 2016. The defective product attorney is asking for a court order that would require Samsung to replace parts or entire washers free of charge. He is also asking the court to bar Samsung from continuing to manufacture their top-load washing machines. Jerry Wells of Oklahoma states that he has attempted to schedule repair for his unit multiple times but each time no technician has showed up to do the work. Other consumers are complaining through ConsumerAffairs reviews that Samsung has rejected their request for refund or refused to repair their washer.
Defective product lawsuits
A defective product is defined as an imperfection in a product either caused by a manufacturing or design defect or that the product carries risk because of inadequate instructions or warnings. When a product is unreasonably dangerous to the consumer and causes physical harm as a result of normal usage, the product may be deemed to be in a defective condition.
If you incurred a personal injury involving a defective product, contact a defective products lawyer today. He or she will assess the details of your injuries and may be able to file a defective products lawsuit on your behalf.
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